1. The Basics
Heights Goods ("we," "us," "our") operates heightsgoods.com and provides custom branded merchandise services. This Privacy Policy explains how we collect, use, and protect information about visitors and clients.
This policy is written in plain English on purpose. If anything is unclear, email us at hello@heightsgoods.com and we'll explain.
2. What We Collect
When you visit our website or contact us, we may collect:
- Information you give us — your name, company, email, phone number, project details, and any other information you share through our contact form or email.
- Information collected automatically — basic analytics about how you use our site (pages visited, time on site, general location). We use privacy-friendly analytics that don't track you across the web.
- Project information — once we start working together, we collect what we need to do the work: shipping addresses, billing information, design files, brand assets.
3. How We Use It
We use the information we collect to:
- Respond to your inquiries and proposals
- Provide the services you've hired us for
- Send invoices and process payments
- Communicate about active projects
- Improve our website and services
- Comply with legal obligations (taxes, accounting, contracts)
We don't send marketing emails unless you specifically ask to be on a list. We don't sell, rent, or trade your information to anyone, ever.
4. Who We Share It With
We only share your information with:
- Production partners — the manufacturers, printers, embroiderers, and shippers we work with to produce your project. We only share what's necessary to complete the work.
- Service providers — tools we use to run our business (email, accounting, payment processing). These vendors are bound by their own privacy obligations.
- Legal requirements — if required by law, court order, or government investigation.
That's it. No advertisers, no data brokers, no third-party marketing.
5. Cookies and Analytics
Our website uses minimal cookies, primarily for basic functionality. We use privacy-friendly analytics to understand how the site is used in aggregate. We don't use Google Analytics, Facebook Pixel, or other invasive tracking tools.
You can disable cookies in your browser settings without losing any site functionality.
6. Your Rights
You have the right to:
- Know what information we have about you
- Request corrections or updates
- Request deletion of your information (subject to legal retention requirements)
- Opt out of any communications
To exercise any of these rights, email hello@heightsgoods.com and we'll respond within a reasonable time.
7. How We Protect It
We use reasonable security practices to protect your information — encrypted connections, secure storage, limited access to client data. No system is perfectly secure, but we take it seriously.
8. Changes To This Policy
If we update this policy, we'll post the new version here with a revised date at the top. For material changes, we'll notify active clients directly.
9. Contact
Questions about this policy or how we handle your information? Email hello@heightsgoods.com.
Heights Goods
Houston, Texas